Terms of Service

By accessing or using the Vitazora website (www.vitazora.com) and related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These terms apply to all visitors, users, customers, and others who access or use our services. If you do not agree with any part of these terms, you may not access our website or use our services.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new terms.

3.1 Permitted Use

You may use our website for legitimate business purposes, including researching our products and services, requesting quotes, and communicating with our team. You agree to use the website in accordance with all applicable laws and regulations.

3.2 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or to solicit unlawful activity
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website's functionality
• Copy, distribute, or transmit any content without our express written permission
• Use automated systems to access the website without authorization
• Engage in any activity that could damage our reputation or business interests

4.1 Product Information

We strive to provide accurate product information, specifications, and images. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

4.2 Customization Services

Our OEM/ODM services are provided based on detailed specifications agreed upon in separate contracts. Custom product development timelines and specifications will be confirmed in writing before project commencement.

4.3 Availability

Product availability is subject to raw material supply, production capacity, and market conditions. We reserve the right to discontinue products or modify specifications with reasonable notice to existing customers.

5.1 Quotations

All quotations are valid for 30 days unless otherwise specified. Prices are subject to change based on raw material costs, exchange rates, and other market factors. Final pricing will be confirmed in purchase orders or contracts.

5.2 Minimum Order Quantities

Standard products have a minimum order quantity (MOQ) of 500 pieces per SKU. Custom products may have different MOQ requirements based on complexity and tooling costs.

5.3 Payment Terms

6.1 Our Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Vitazora or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Customer Intellectual Property

We respect our customers' intellectual property rights. Any designs, specifications, or proprietary information shared with us for manufacturing purposes will be kept confidential and used solely for the agreed purpose.

6.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended business purposes. This license does not include any resale or commercial use of our website or its contents.

7.1 Quality Standards

All products are manufactured in accordance with applicable quality standards including ISO 13485, CE marking, and FDA registration requirements. We maintain comprehensive quality control processes throughout production.

7.2 Product Warranty

7.3 Warranty Period

Product warranty period is 24 months from date of manufacture or 18 months from date of delivery, whichever is shorter. Warranty claims must be reported within 30 days of discovery.

8.1 General Limitations

To the maximum extent permitted by law, Vitazora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8.2 Maximum Liability

Our total liability for any claims arising from or related to our products or services shall not exceed the total amount paid by the customer for the specific products or services giving rise to the claim.

8.3 Customer Responsibilities

Customers are responsible for ensuring proper use, storage, and handling of products. Liability for end-user safety and regulatory compliance in the customer's market remains with the customer.

We are committed to protecting your privacy and personal data. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

9.1 Business Information

Information shared for business purposes (specifications, requirements, market data) will be kept confidential and used solely for providing requested services.

9.2 Data Security

We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

We may terminate or suspend your access to our website and services immediately, without prior notice, for any reason, including but not limited to breach of these Terms of Service.

Upon termination, your right to use our services will cease immediately. However, any outstanding orders or contractual obligations will remain in effect until fulfilled or otherwise resolved.

11.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

11.2 Dispute Resolution

Any disputes arising from these terms or our business relationship shall be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to arbitration in accordance with the China International Economic and Trade Arbitration Commission (CIETAC) rules.

11.3 Jurisdiction

For matters not subject to arbitration, the courts of Shenzhen, China shall have exclusive jurisdiction.

If you have any questions about these Terms of Service, please contact us: