Privacy Policy
Effective Date: August 26, 2025
1. Introduction
Welcome to Vitazora. We are a professional OEM/ODM solution provider specializing in the health and wellness sector, dedicated to empowering brands in the oral and nasal respiratory care categories.
This Privacy Policy outlines how Vitazora ("we", "us", or "our") collects, uses, protects, and discloses information obtained from our business clients, potential clients, partners, and visitors to our website.
As a business-to-business (B2B) company, our services are not directed at individual consumers. This policy pertains to the data of our business contacts.2. Information We Collect
We collect information necessary to provide our solutions and manage our business relationships. The types of information we collect include:
Information You Provide Directly to Us:
- Business Contact Information: Name, job title, company name, email address, phone number, and business address.
- Inquiry and Project Details: Information you provide when you request a quote, sample, or consultation, including product specifications, customization requirements (e.g., materials, size, design files), packaging preferences, and order quantities (MOQ).
- Transactional Information: Billing address, shipping information, and payment details required to process orders and manage accounts.
- Communication Records: Records and copies of your correspondence with us, including emails, messages through platforms like Alibaba, or notes from video calls.
Information We Collect Automatically:
- Website Usage Data: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, referring URLs, and pages visited. This is collected through cookies and similar technologies to improve our website's functionality and user experience.
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
To Provide Our Services
To respond to your inquiries, provide quotes, process and fulfill your OEM/ODM orders, and manage the entire production lifecycle.
To Manage Client Relationships
To communicate with you about your projects, provide updates on production status, and offer post-sale support.
For Customization and Consultation
To use your project details to provide expert recommendations on product trends, materials, and packaging.
For Billing and Administration
To process payments, send invoices, and manage financial records as required by law.
We also use your information for marketing communications (with your consent where required), to ensure quality and compliance with international standards, and to improve our website and services.
4. How We Share Your Information
We do not sell your personal business information. We only share your information with trusted third parties who assist us in operating our business and providing services to you. These include:
5. Legal Basis for Processing (for GDPR)
If you are a business contact in the European Economic Area (EEA), our legal basis for collecting and using your information is as follows:
Contractual Necessity
Legitimate Interests
Consent
Legal Obligation
6. Data Security
We have implemented reasonable administrative, technical, and physical security measures to protect your information from accidental loss and unauthorized access, use, alteration, or disclosure.7. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal, accounting, and reporting obligations.8. Your Data Protection Rights
Depending on your location, you may have the right to access, rectify, erase, restrict, or object to the processing of your information. To exercise any of these rights, please contact us using the details provided below.9. Use of Cookies
Our website uses cookies to enhance your browsing experience and to collect analytical data. You can manage your cookie preferences through your browser settings.10. International Data Transfers
As we operate globally, your information may be transferred to, and processed in, countries outside of your own. We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: